Comments on: Problem with Mozy [August 28 Update] http://blog.vinko.com/2007/08/28/problem-with-mozy-august-28-update/ The thoughts of a true technology versatilist Fri, 05 Dec 2008 16:48:47 +0000 http://wordpress.org/?v=2.6.5 By: Dan Reese http://blog.vinko.com/2007/08/28/problem-with-mozy-august-28-update/#comment-972 Dan Reese Tue, 04 Sep 2007 17:31:50 +0000 http://www.vinko.com/php/blog/2007/08/28/problem-with-mozy-august-28/#comment-972 I'm one of the developers at Mozy working on the Mac version of the software and wanted to follow up with you. 1) I've reported this bug. 2) This was a known issue, but I've bumped up the priority on this. 3/4) I've reported these bugs. 5) Both of these are known issues. Despite being marked as "not responding," the backup service is working. We are working on getting it to respond to the OS better during a backup. Answer to your question: Everything in your Library/Mail directory is backed up. If new emails arrive or are deleted during a backup, Mozy will ignore them until the next backup, but should finish the backup it's on without error. Mozy's status window shows the number of files Mozy needs to upload (new or changed files), not the total number of files that are "backed up." I have created a ticket to make this clearer. We appreciate your detailed comments and reports. Please keep it coming. I’m one of the developers at Mozy working on the Mac version of the software and wanted to follow up with you.

1) I’ve reported this bug.

2) This was a known issue, but I’ve bumped up the priority on this.

3/4) I’ve reported these bugs.

5) Both of these are known issues. Despite being marked as “not responding,” the backup service is working. We are working on getting it to respond to the OS better during a backup.

Answer to your question: Everything in your Library/Mail directory is backed up. If new emails arrive or are deleted during a backup, Mozy will ignore them until the next backup, but should finish the backup it’s on without error.

Mozy’s status window shows the number of files Mozy needs to upload (new or changed files), not the total number of files that are “backed up.” I have created a ticket to make this clearer.

We appreciate your detailed comments and reports. Please keep it coming.

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