Comments on: Problem with Mozy [October 4 Update] http://blog.vinko.com/2007/10/04/problem-with-mozy-october-4-update/ The thoughts of a true technology versatilist Fri, 05 Dec 2008 17:01:39 +0000 http://wordpress.org/?v=2.6.5 By: vinko http://blog.vinko.com/2007/10/04/problem-with-mozy-october-4-update/#comment-15507 vinko Tue, 25 Nov 2008 15:01:17 +0000 http://www.vinko.com/php/blog/2007/10/04/problem-with-mozy-october-4-update/#comment-15507 You have missed read my intension of these <a href="http://www.vinko.com/php/blog/2007/04/27/problem-with-mozy-updated/">series of posts about Mozy</a>. I am trying to be factual and assist the Macintosh Mozy team to produce a great product that is usable and Mac like. As I too was a Macintosh developer for over 10 years.<br><br>Mozy is no longer in Beta and had improved a lot since I began trying and testing this software. Although, since then I had changed my backup strategy, which does not include Mozy. You have missed read my intension of these series of posts about Mozy. I am trying to be factual and assist the Macintosh Mozy team to produce a great product that is usable and Mac like. As I too was a Macintosh developer for over 10 years.

Mozy is no longer in Beta and had improved a lot since I began trying and testing this software. Although, since then I had changed my backup strategy, which does not include Mozy.

]]> By: ultima online gold http://blog.vinko.com/2007/10/04/problem-with-mozy-october-4-update/#comment-15506 ultima online gold Tue, 25 Nov 2008 07:29:05 +0000 http://www.vinko.com/php/blog/2007/10/04/problem-with-mozy-october-4-update/#comment-15506 Mozy makes it clear that this is truly Beta software. They are upfront about current bugs and several times point out that their currently may be problems. They also point out that logs will be transferred, etc. and that if you prefer not to be involved in beta-testing that you wait until the final version is released later this year.<br><br>I’m about to try it out myself, and expect to find things not working well here and there. The right thing to do if you are a BETA-tester is to try to help the developer improve the product, not be so negative in public. This kind of response is what keeps developers from having open beta-testing. Mozy makes it clear that this is truly Beta software. They are upfront about current bugs and several times point out that their currently may be problems. They also point out that logs will be transferred, etc. and that if you prefer not to be involved in beta-testing that you wait until the final version is released later this year.

I’m about to try it out myself, and expect to find things not working well here and there. The right thing to do if you are a BETA-tester is to try to help the developer improve the product, not be so negative in public. This kind of response is what keeps developers from having open beta-testing.

]]> By: Vinko http://blog.vinko.com/2007/10/04/problem-with-mozy-october-4-update/#comment-13775 Vinko Thu, 01 May 2008 03:47:22 +0000 http://www.vinko.com/php/blog/2007/10/04/problem-with-mozy-october-4-update/#comment-13775 Hi Peter, Unfortunately, I had stopped using Mozy since October 4. At the moment I rely on TimeMachine from Mac OS 10.5 along with TimeCapsule (you can use a regular external hard drive for this) to handle my daily backups. I then use SuperDupper (or Carbon Copy Cloner) to make a bootable image of my internal hard drive on an equivalent sized external drive. The above is a much simpler solution. Initially a bit more expensive than the Mozy solution, but in the long run I like this solution much better. As you and other readers know, I currently use a MacBook Pro as my main machine, so having TimeMachine automatically do backups each time I returns to my home network is great. PS: ever since EMC purchased Mozy their service had not been the same. As you can see from my documented account of my experience with Mozy since April 27, 2007. Hi Peter,

Unfortunately, I had stopped using Mozy since October 4.

At the moment I rely on TimeMachine from Mac OS 10.5 along with TimeCapsule (you can use a regular external hard drive for this) to handle my daily backups.

I then use SuperDupper (or Carbon Copy Cloner) to make a bootable image of my internal hard drive on an equivalent sized external drive.

The above is a much simpler solution. Initially a bit more expensive than the Mozy solution, but in the long run I like this solution much better.

As you and other readers know, I currently use a MacBook Pro as my main machine, so having TimeMachine automatically do backups each time I returns to my home network is great.

PS: ever since EMC purchased Mozy their service had not been the same. As you can see from my documented account of my experience with Mozy since April 27, 2007.

]]> By: Peter http://blog.vinko.com/2007/10/04/problem-with-mozy-october-4-update/#comment-13756 Peter Thu, 01 May 2008 01:19:37 +0000 http://www.vinko.com/php/blog/2007/10/04/problem-with-mozy-october-4-update/#comment-13756 I upgraded to the most recent version (0.9.4.2 Mac) two weeks ago and haven't had a successful backup since then. I've emailed two of the support email addresses and supplied all of the asked for information and haven't heard anything back. I chatted with two people today. I'm getting the same NSCFInputStream error: NSError "Error NSUnknownErrorDomain -9846" Domain=NSUnknownErrorDomain Code=-9846 error that you reported a while ago. The people I chatted with said that Mozy did not think my hrad-drive was mounted, and that I just wasn't able to get into the servers. But the emails were never answered again. Mozy has been very disappointing so far. I love the idea of set-it-and-forget-it, but I think with Mozy you'd better check it pretty often. I upgraded to the most recent version (0.9.4.2 Mac) two weeks ago and haven’t had a successful backup since then. I’ve emailed two of the support email addresses and supplied all of the asked for information and haven’t heard anything back. I chatted with two people today. I’m getting the same

NSCFInputStream error: NSError “Error NSUnknownErrorDomain -9846″ Domain=NSUnknownErrorDomain Code=-9846

error that you reported a while ago. The people I chatted with said that Mozy did not think my hrad-drive was mounted, and that I just wasn’t able to get into the servers. But the emails were never answered again. Mozy has been very disappointing so far. I love the idea of set-it-and-forget-it, but I think with Mozy you’d better check it pretty often.

]]> By: Vinko http://blog.vinko.com/2007/10/04/problem-with-mozy-october-4-update/#comment-1755 Vinko Mon, 15 Oct 2007 03:25:09 +0000 http://www.vinko.com/php/blog/2007/10/04/problem-with-mozy-october-4-update/#comment-1755 Sebastian, Did you voice your complaints to Mozy? Based on your version number, I presume you're using the Mac version of Mozy. As explained before you should direct all issues to <span class="mh-plaintext">macs<a href='http://mailhide.recaptcha.net/d?k=01BvyqTdC3X-qZ6WB9XnghZQ==&c=ny1P-I-MTZJFatRxlAr1mTxh8ym0vpdhpUOEN2TJ_K8=' onclick="window.open('http://mailhide.recaptcha.net/d?k=01BvyqTdC3X-qZ6WB9XnghZQ==&c=ny1P-I-MTZJFatRxlAr1mTxh8ym0vpdhpUOEN2TJ_K8=', '', 'toolbar=0,scrollbars=0,location=0,statusbar=0,menubar=0,resizable=0,width=500,height=300'); return false;" title="Reveal this e-mail address">...</a>@mozy.com</span> rather than the regular Mozy Support. BTW: I would not rely on an online backup service as your only backup destination. In my opinion, I would only use online backup services like Mozy to automatically backup the content of my Mac that changes daily. I also have another schedule in my backup strategy where I backup my Mac's internal hard drive to an external hard drive. Sebastian,

Did you voice your complaints to Mozy? Based on your version number, I presume you’re using the Mac version of Mozy. As explained before you should direct all issues to macs…@mozy.com rather than the regular Mozy Support.

BTW: I would not rely on an online backup service as your only backup destination. In my opinion, I would only use online backup services like Mozy to automatically backup the content of my Mac that changes daily. I also have another schedule in my backup strategy where I backup my Mac’s internal hard drive to an external hard drive.

]]> By: Sebastian http://blog.vinko.com/2007/10/04/problem-with-mozy-october-4-update/#comment-1749 Sebastian Sun, 14 Oct 2007 18:34:18 +0000 http://www.vinko.com/php/blog/2007/10/04/problem-with-mozy-october-4-update/#comment-1749 I've got a lot of trouble using mozy at the moment and don't like it anymore. I tested the free account some month ago, liked it and bought the unlimited one. I'd like to backup about 30gig of my home folder, and upload for weeks now. Sometimes the software doesn't count the size of the files to backup correctly. I uploaded about 25gig, next day there are only 7.4gig shown in my program and the homepage. Now, using 0.7.0, I can't see/choose my home folder in the configuration anymore (in "Backup Sets" it works, but my home folder isn't listed in "Files and Folders" anymore). Using 0.6.4 the software didn't count my home folder, no difference if I chose this to backup or not. And why do you backup the trash? If this doesn't get better, I will have to ask for a refund! Regards from Germany Sebastian I’ve got a lot of trouble using mozy at the moment and don’t like it anymore.
I tested the free account some month ago, liked it and bought the unlimited one.
I’d like to backup about 30gig of my home folder, and upload for weeks now. Sometimes the software doesn’t count the size of the files to backup correctly. I uploaded about 25gig, next day there are only 7.4gig shown in my program and the homepage. Now, using 0.7.0, I can’t see/choose my home folder in the configuration anymore (in “Backup Sets” it works, but my home folder isn’t listed in “Files and Folders” anymore).
Using 0.6.4 the software didn’t count my home folder, no difference if I chose this to backup or not.

And why do you backup the trash?

If this doesn’t get better, I will have to ask for a refund!

Regards from Germany
Sebastian

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