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Oct 04 2007

Problem with Mozy [October 4 Update]

Posted by Vinko in Review, Software

Note: This post is over a year old. You may want to check later in this blog to see if there is new information.

Mozy Logo

After 5 months of testing, back and forth with Mozy support and eventually being assigned a Mozy Macintosh developer to resolve my issues encountered I was finally able to backup my selected files to the Mozy server automatically.

This was all accomplished with version 0.6.2.4 of Mozy Client for Macintosh.

Today Mozy informs me that there is a new version (0.6.4.0 (24503)). Strangely my Mozy client did not know there was a newer version, even though the Mozy Preference “Install updates automatically” was set. I guess and hope this is because Mozy Client for Macintosh is still in Beta.

I downloaded the new Mozy Client for Macintosh and uninstalled my copy of Mozy deleting all configuration files. This is because I want to make sure I am experiencing the new Mozy Client like all other users would.

The following is what I noticed and issues encountered:

  1. It appears that Mozy have added a few more standard set of files to backup in their Configuration window. Given that Mozy Home (free version) only has 2GB of storage available, I do not believe Mozy should select the kind of files by default in the Configuration window.
  2. Also in the Configuration window some of the file types did not have the correct number of files and total size calculated properly. By this I mean that some of the file type were showing -8,xxx,xxx files and ridiculous size. This cleared up after I saved the configuration, restarted the Mozy Client for Macintosh and re-enters the Configuration window.
  3. I then clicked on the “Start Backup” menu item from the Mozy Menu, nothing seem to happen. The Mozy icon in the Menu Bar did not change. I then selected the “Show Status Window” from the Mozy Menu and the following is what shown.Mozy Status Window
    This is very strange, as I cannot believe Mozy would allow this latest version to going backwards in quality. So I clicked on “View Log File…” from the Mozy Menu.

    The Console application opened showing the content of the Mozy.log file. Apparently the Mozy Client is doing something, and what it is doing appears to be related to performing a backup. So I again selected the “Show Status Window” menu item from the Mozy Menu and it still displays, “No Backup Yet”

  4. A welcome change is that Mozy reorganized the Mozy Menu by grouping related functions together using a divider to separate the different groups.

I will be passing these findings to my contact at Mozy immediately and hopefully these issues require just minor tweaking.

I was about to give Mozy for Macintosh a “5 Thumbs Up” after a whole month of use, with uneventful successful backups, but now with the latest version I am reluctant to do so.

Please see my original article “Problem with Mozy” for background.

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This entry was posted on Thursday, October 4th, 2007 at 10:27 pm and is filed under Review, Software. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Viewing 2 Comments

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    • v
    Mozy makes it clear that this is truly Beta software. They are upfront about current bugs and several times point out that their currently may be problems. They also point out that logs will be transferred, etc. and that if you prefer not to be involved in beta-testing that you wait until the final version is released later this year.

    I’m about to try it out myself, and expect to find things not working well here and there. The right thing to do if you are a BETA-tester is to try to help the developer improve the product, not be so negative in public. This kind of response is what keeps developers from having open beta-testing.
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    • v
    You have miss read my intension of this series of posts about Mozy. I am trying to be factual and assist the Macintosh Mozy team in producing a great product that is usable and Mac like. I certainly understand "open betas", as I too was a Macintosh developer for over 10 years.

    The version of Mozy I tested is now no longer in Beta and had improved a lot since I began trying and testing this software. Although, since then I had changed my backup strategy, which does not include Mozy.
 

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