customer service

Is Smartone-Vodafone Listening?

October 10, 2008 Observation

A few days ago I posted an article, Smartone-Vodafone’s Stubbornness, here about the decision of the local carrier, Smartone-Vodafone including a Task Bar on every browser page one visit while using their EDGE network. I will not go into details please, please read it in my previous article. Today when I accessed these same web pages [...]

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Nuts & Bots of Service Delivery

April 27, 2006 Advice

What is the formula for good Customer Service? Having the desire to deliver good service is only part of the formula, but it is the most important part to build upon. I am talking about the aptitude of the individuals to deliver exceptional service to the customers. Companies who are successful in the delivery of [...]

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